Privacy Policy
Reliable Training Ltd
Last updated: September 2026
Reliable Training Ltd is committed to protecting your privacy and handling personal information responsibly, securely and transparently.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, make an enquiry, request a quotation, book training, attend one of our courses or otherwise interact with Reliable Training Ltd.
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Reliable Training Ltd provides professional training services to individuals, businesses, health and social care organisations, education providers and other organisations.
Reliable Training Ltd
Company Number: 17094286
Email: info@reliable-training.com
Telephone: 07964 367958
Website: www.reliable-training.com
For the purposes of UK data protection law, Reliable Training Ltd is the data controller for personal information where we determine how and why that information is processed.
2. Information We May Collect
The personal information we collect depends on how you interact with us.
This may include:
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your name;
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job title and organisation;
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email address;
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telephone number;
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business or training venue address;
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information provided when making an enquiry or requesting a quotation;
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booking and course information;
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learner registration and attendance information;
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assessment results and training records;
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certificate information;
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information required by an awarding organisation where a regulated qualification is being completed;
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payment, invoice and transaction information;
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correspondence between you and Reliable Training Ltd; and
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technical information generated when you use our website, such as device, browser and cookie information where applicable.
For certain regulated courses or qualifications, additional learner information may be required by the relevant awarding organisation. We will only collect information that is necessary for the relevant purpose.
3. How We Collect Personal Information
We may receive personal information directly from you when you:
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complete a website contact or enquiry form;
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contact us by telephone or email;
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request a quotation;
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book training;
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register for or attend a training course;
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complete a learner registration, assessment or evaluation form;
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communicate with us about training or other services; or
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provide information required for certification.
Where an organisation books training on behalf of its employees, learners or students, some personal information may be provided to us by that organisation rather than directly by the individual.
We may also receive business contact information from publicly available sources where appropriate for legitimate business-to-business activities.
Where personal information is obtained from another source, we handle it in accordance with applicable data protection requirements. The ICO requires organisations to explain where personal information came from when it was not collected directly from the individual.
4. How We Use Your Information
We may use personal information to:
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respond to enquiries;
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prepare quotations and proposals;
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arrange and manage training bookings;
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communicate with clients and learners;
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administer training courses;
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record learner attendance;
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carry out assessments;
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issue certificates;
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maintain appropriate training and certification records;
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register learners with an awarding organisation where applicable;
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process invoices and payments;
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provide course materials and information;
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respond to queries about previous training or certification;
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maintain and improve our services;
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comply with legal, regulatory, accounting and contractual requirements;
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protect the security and integrity of our business and website; and
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communicate relevant information about our services where permitted by law.
We will not use personal information for purposes that are incompatible with the reason it was originally collected unless there is an appropriate legal basis for doing so.
5. Our Lawful Bases for Processing
UK data protection law requires organisations to have an appropriate lawful basis for processing personal information. Different lawful bases may apply depending on why the information is being used.
Reliable Training Ltd may rely on:
Contract – where processing is necessary to provide services you have requested or to take steps before entering into a contract with you.
Legal obligation – where we are required to retain or process information to meet a legal requirement.
Legitimate interests – where processing is reasonably necessary for operating and developing our business, managing client relationships, responding to business enquiries, maintaining records, protecting our business or carrying out appropriate business-to-business activities, provided those interests are not overridden by an individual's rights and interests.
Consent – where you have specifically agreed to a particular use of your information and consent is the appropriate lawful basis.
Where we rely on consent, you may withdraw that consent at any time.
6. Learner and Certification Records
When you attend training delivered by Reliable Training Ltd, we may maintain records relating to your participation, assessment and certification.
These records may include your name, course attended, course date, assessment outcome, certificate number and certificate expiry date where applicable.
This information allows us to administer training appropriately, maintain evidence of training and assessment, respond to legitimate certificate enquiries and provide replacement or confirmation information where appropriate.
Where a regulated qualification is requested, certain information may also need to be provided to the relevant awarding organisation in accordance with its registration and certification requirements.
7. Sharing Your Information
We do not sell personal information.
We may share information where necessary with organisations or service providers involved in delivering or administering our services, which may include:
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awarding organisations where regulated certification has been requested;
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trainers or assessors involved in delivering your course;
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IT, website, email and administrative service providers;
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payment or accounting service providers;
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professional advisers where necessary; and
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regulatory, governmental or law-enforcement authorities where disclosure is required by law.
We only share information where there is an appropriate reason to do so and aim to limit the information shared to what is necessary.
8. Our Website and Wix
Our website is created and hosted using Wix.
When you use the website, technical information may be processed through the website platform in order to operate the website, maintain security, process forms and provide website functionality.
Where you submit information through a website form, that information may be processed through the website platform before being received and used by Reliable Training Ltd.
9. Cookies
Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand how visitors interact with the website and support other website features.
Some cookies are necessary for the website to operate. Other non-essential cookies should only be used in accordance with applicable consent requirements.
The ICO states that website visitors need to be informed about cookies and that consent is generally required before cookies that are not strictly necessary are used.
Further information should be provided through our Cookie Policy and website cookie settings.
10. Marketing Communications
We may occasionally communicate with existing or prospective business clients about Reliable Training services where we have an appropriate lawful basis to do so.
Where consent is required for a particular type of marketing, we will obtain it.
You can ask us to stop sending marketing communications at any time by contacting:
We will respect marketing preferences and will not sell personal information to third parties for their own marketing purposes.
11. How Long We Keep Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet relevant legal, accounting, contractual, certification and record-keeping requirements.
Different types of information may therefore be retained for different periods.
When information is no longer required, it will be securely deleted, destroyed or anonymised where appropriate.
This approach reflects the UK GDPR storage-limitation principle: organisations should not retain personal information longer than necessary and should be able to justify their retention periods.
12. Keeping Your Information Secure
Reliable Training Ltd takes reasonable and appropriate measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to personal information is limited to those who have a legitimate need to access it for business, training, administrative or legal purposes.
Where third-party systems or service providers are used, we take reasonable steps to use appropriate providers and security arrangements.
13. International Data Transfers
Some technology or service providers used in connection with our website or business administration may process information outside the United Kingdom.
Where personal information is transferred internationally, we will rely on appropriate arrangements and safeguards required under UK data protection law where applicable.
14. Your Data Protection Rights
Depending on the circumstances and the lawful basis being used, UK data protection law may give you rights including the right to:
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ask for access to personal information we hold about you;
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ask us to correct inaccurate or incomplete information;
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ask us to delete personal information in certain circumstances;
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ask us to restrict how personal information is used in certain circumstances;
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object to certain processing;
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request transfer of certain information where applicable; and
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withdraw consent where processing is based on consent.
Not every right applies in every situation. The rights available can depend on the lawful basis and circumstances of the processing.
To exercise a data protection right, please contact:
We may need to verify your identity before completing a request.
15. Complaints
If you have concerns about how Reliable Training Ltd has handled your personal information, please contact us first so that we have an opportunity to investigate and respond.
Email: info@reliable-training.com
Telephone: 07964 367958
You also have the right to raise a concern with the UK's data protection regulator, the Information Commissioner's Office (ICO).
Information Commissioner's Office
The ICO identifies the right to complain to it as information that should be included within a business's privacy notice.
16. Links to Other Websites
Our website may contain links to external websites.
Reliable Training Ltd is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy information provided by those organisations when visiting their websites or providing personal information to them.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, systems, legal requirements or the way we process personal information.
The latest version will be published on our website and the date at the top of this page will be updated when significant changes are made.